Crucial Accountability

What happens when someone breaks a promise or lets you down? If you shy away from difficult conversations, you're not alone. Learn how to hold anyone accountable, resolve conflict gracefully, and transform broken commitments into renewed trust and stronger relationships. This isn't about being harsh or demanding. You'll discover a step-by-step process for diagnosing the root cause of any accountability issue—whether it's a lack of motivation or ability. Master these tools to turn frustrating situations into productive outcomes and create a culture of responsibility at work and at home.

The authors are the co-founders of VitalSmarts, a global leader in corporate training and organizational performance that has helped millions improve dialogue and achieve results. For over three decades, they have conducted social science research into the habits of the most effective leaders and communicators. This deep investigation into what separates the best from the rest provided the powerful, field-tested principles for holding others accountable and transforming team and organizational performance.