Difficult Conversations
How to D Tools for Talking When Stakes Are High, Second Editioniscuss What Matters Most
What's it about
Ever avoided a tough talk because you feared it would go wrong? Learn how to turn stressful, high-stakes conversations into productive dialogues. This guide gives you the tools to express yourself clearly and confidently, no matter the topic or the person you're talking to. You'll discover the three hidden structures behind every difficult conversation and why good intentions aren't enough. Uncover a step-by-step framework to navigate disagreements, manage strong emotions yours and theirs, and find mutual understanding without giving in or giving up. Start having the conversations that matter.
Meet the author
Douglas Stone, Bruce Patton, and Sheila Heen are founders of Triad Consulting Group and have taught negotiation at Harvard Law School for over two decades. Their work originated at the Harvard Negotiation Project, where they explored why conversations about vital issues so often go wrong. This deep research into human interaction and conflict resolution provided the practical, real-world tools that form the heart of their bestselling book, empowering millions to navigate their most challenging discussions with confidence and clarity.
The Script
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