Never Split the Difference

Tired of compromising and still not getting what you want? What if you could master high-stakes negotiations using the same field-tested techniques as an FBI hostage negotiator? Learn to steer any conversation your way and finally get the deal you deserve. Discover how to use tactical empathy to understand what your counterpart truly needs. You’ll learn simple yet powerful tools like mirroring and labeling to build instant rapport, and ask calibrated questions that bend reality in your favor, ensuring you never have to split the difference again.

Chris Voss is the former lead international kidnapping negotiator for the FBI, where he successfully tested his negotiation principles in the world's most high-stakes environments. After retiring from a decorated 24-year career, he founded The Black Swan Group to bring these same battle-tested strategies to business leaders and individuals. Voss demonstrates that the key to getting what you want lies not in compromise, but in understanding human psychology and mastering tactical empathy to influence any conversation.